Terms and Conditions

Welcome to Wheatland Cheese!

Our terms and conditions outlined below details the rules and regulations for the use of Whetland Cheese UK Limited’s website By accessing website, you accept our terms and conditions detailed below.


In these terms and conditions:

“The Company” means Wheatland Cheese UK Limited (from herein referred as) and all of its divisions and subsidiary companies.
“The Customer” means any person, firm, company, or other legal entity which places an order, or buys any Products from and includes the employees, agents, or sub-contractors of any such person, firm, company, or other legal entity.
“Food” means any food or beverage.
“Equipment” means any machine or equipment.
“Non-Food” means any goods, which are not food or equipment.
“Contract” means a contract between and the Customer for the sale and purchase of the Products.
“Products” means any Food and/or Equipment and/or Non-Food agreed in the contract to be supplied by to the Customer.
“Statutory Interest” means statutory interest as defined in Late Payment of Commercial Debts (Interest) Act 1998.

Applicability of Terms and Conditions
These Terms and Conditions shall be incorporated into the Contract and shall apply in place of and prevail over any terms and conditions contained or referred to in any communication from the Customer or implied by the custom or practice. Other purported terms and conditions are, expressly rejected by Wheatland Cheese UK. The Company reserves the right to amend or update the current Terms and Conditions and notify the Customer of these changes.

Orders and Contracts
By placing an order with Wheatland Cheese UK over the telephone, through one of Wheatland Cheese sales representatives or via the Company’s website or mobile apps the Customer is offering to contract with the Company on the basis of these Terms and Conditions. The Contract shall be formed when the Company acknowledges acceptance of the Customer’s order or if delivery service offered by the Company and the Company or its appointed service company delivers the Products to the Customer, whichever occurs earlier. The Contract is subject to availability of stock. Products are subject to availability and market conditions. The Company may limit the quantities of Products supplied to the Customer. In the event of non-availability of any Products you order, the Company may offer a reasonable substitute. This may affect the price; the Customer pays the revised item price. The Customer reserves the right to reject any substitute Products and the Company will refund the amount charged for the substitute Products. Abusive behaviour from Customer to Company’s staff will not be tolerated; the Company reserves to right to refuse to sell to such Customers. Calls may be monitored for training and quality purposes. All complete orders placed via the website and apps should receive an automated email confirming order details to the Customer, if this does not reach you, please contact The Company reserves the right to change terminate its offers without any prior notice.

Minimum Order Value (MOV)
Collections: There is no minimum order value requirement.

Deliveries: Minimum Order Value inside M25 area £200 and outside M25 is £400. All orders below the minimum order value will be subject to a ‘Delivery Service Fee’ (DSF) of 10% or £25 surcharge, whichever is higher. Upon Customer’s acceptance of the ‘DSF’ the Company will do all it can to fulfil customer order delivery. The Company reserves the right not to deliver an order.

Free Shipping: All orders that is over Wheatland Cheese UK Limited’s ‘Minimum Order Value’ thresholds will be delivered free of charge.

Deliveries on behalf of Wheatland Cheese UK Limited by third party logistic companies: In certain circumstances Wheatland Cheese UK may use third party suitable logistic company to deliver its goods. These circumstances can be lack of capacity on Wheatland Cheese UK Limited delivery trucks; delivery location is not part of Wheatland Cheese UK Limited route map; or customer specific delivery requirements. In these circumstances a Wheatland Cheese UK Limited representative will liaise and agree with customer for any additional charges (if any), minimum order value, delivery date/time etc.

Please call 020 8364 4700 for shipping details (day and the cost of delivery)

Deliveries of Products to the Customer shall be in accordance with the Company’s delivery schedule or as agreed with the Customers. The Company do not guarantee delivery in accordance to Customers’ requested timing schedule.

The Company shall not be liable for any loss or damage whatsoever arising as a result of failure to deliver Products by a particular date or arising as a result of any causes beyond the Company’s control.

The delivery of the Products shall be made by the Company to such reasonably accessible premises as the Customer shall require. The Customer shall be present at the premises to take and sign off the delivery of the Products. Deliveries will be made to the address specified by the Customer when the account was opened or updated. The Company reserves the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from the Company’s delivery schedule altogether.

If the Customer fails to take delivery or fails to give the Company adequate delivery instructions at the time stated for delivery then without prejudice to any other right or remedy available to the Company, the Company may do one or more of the following:
  • Charge the Customer the cost of carriage of the refused delivery both to and from the premises specified by the Customer in addition to the Company’s administration and re-stocking charges, which are available upon application;
  • Charge full cost price for perishable Products; and
  • Charge the Customer a re-scheduling delivery charge.
Shortages: shortages should be recorded at the time of delivery in the presence of the Company’s driver; the Customer will sign off the delivery note highlighting the shortages and countersigned by the Company’s driver.

The Company will not tolerate any abusive behaviour by the Customer towards its drivers and helpers, the Company reserves the right to refuse to deliver to such a customer.

Risk & Ownership
All risks in the Products pass to the Customer on collection or delivery. Ownership of the Products collected or delivered to the Customer shall remain with the Company until the Products are paid for in full.

The Company warrants that all Products shall comply with all UK and EU regulations and legislations.

Contract Price is the order price, any special offers are subject to availability, and the prices quoted or shown on the Company literature are exclusive of VAT. While every attempt has been made to make these prices accurate, mistakes may have been made. The Company reserves the right to refuse purchases made, based upon these possible errors.

The Customer must settle all orders in accordance with agreed credit terms, in the event of the Customer account being in arrears, the Company reserves the right to withhold further supplies. The Company reserves the right to charge Statutory Interest on overdue balances for the period from the date, which the payment was due.

The Customer may choose to settle their account with a credit card, debit card with no surcharge. The credit and debit cards accepted by the Company are; Visa & MasterCard Credit and Debit Cards. Authority for payment will be requested from the card issuer at the time of payment and your card will be charged accordingly. The Company reserves the right to terminate the agreement if it is refused authority for payment or reasonably believe payment will be refused at any stage.

In the event of any cheques, standing orders or direct debits due from a Customer to the Company being dishonoured, a charge of £30 (Thirty Pounds Sterling) will be made on the Customer’s account to cover the bank and administrative costs. For dishonoured cheques, the Customer Account Terms will be changed to “Cash on Delivery” or “Cash on Collection” and the account will be placed on hold until cleared funds are received in full to settle the outstanding balance of the account.

For a Credit Account Customer any non or late payment will be considered breach of Contract, will render Credit Terms null and void, Customer’s account will be put on hold, the Company has the right to start legal proceedings to recover any outstanding amount without any prior notice and the right to exchange information with Credit Agencies.

Maximum Cash Coin payment allowed at any one time by a customer is £60 (Sixty pounds Sterling) made up of £1 (One Pound Sterling) and £2 (Two Pound Sterling) coins only.

Late payments and any unauthorised outstanding amounts will carry bank base rate plus 8% interest per annum or £25 per month administrative charges (whichever is higher). If we are forced to take legal action or use other parties to recover any outstanding balance on customer account, all charges will be applied to customer balance and interest rate of bank base rate plus 8% will be applied to outstanding balance, until full balance is settled.

The Company will only credit the Customer if the wrong product was delivered, and The Customer advised the Wheatland Cheese driver. Customers are advised to check goods before leaving the Company premises as collected goods are Non- Refundable and returns are not allowed. Your statutory rights are not affected.

Product Information
All the allergen information listed on our website has been carefully prepared.

We are reliant on our suppliers to provide us with correct allergen information. It is important to understand that the products ingredients are liable to change at any time. Whist, we are committed to ensuring that the information we provide on our website is always precise and up to date; you should never solely depend on this information.

Wheatland Cheese UK undertakes to supply all imported goods with correct labelling however you must always ensure that the products supplied has the correct label on the products packaging before displaying goods.

How to check labelling: Goods supplied by Wheatland Cheese UK should have the following information available in English and is readable. Label content: Product name, list of ingredients, allergen ingredients are highlighted (BOLD), best before or use by date information, storage information, cooking instructions, nutritional values, net quantity, country of origin and name and address of the UK importer.

If you have any concerns or require further information, then you must contact Wheatland Cheese UK Limited at

Wheatland Cheese UK Limited are not responsible for any oversights made on behalf of the suppliers. Nor are we accountable for any incorrect information including product imagery listed on our promotional literature, websites, or mobile apps.